Operations Associate

Terms:
Remote – OK
Full Time (42k)

What is HUUB?

HUUB is a city-wide, data-driven, digital entrepreneur support platform for entrepreneurs. Our goal is to create access to vital entrepreneur resources for small business owners so they can survive, thrive, and build generational wealth. We do this through our digital platform that helps city governments deliver: free learning programs, social feeds, find free or discounted consultants, and connect the resources in their community to better serve business owners. 

Learn about HUUB: OINHUUB.COM

Who is HUUB?

We are a small but mighty team passionate about supporting small businesses on their quest to be successful today and be resilient to whatever they face tomorrow. A day in the life of a team member is constantly changing as we grow and develop the platform. We adapt swiftly and thoughtfully to the needs of our communities, while always taking pause to ask questions and challenge ourselves to think bigger as we grow and scale.

Where we need help:

Do you love entrepreneurship and creating lasting change? Do you nerd out on community impact? join our team to be a part of a new approach to supporting small businesses across the nation. You will be working as a part of the Operations Team at HUUB to make our Operations Director’s working days as productive and efficient as possible and support a variety of day-to-day operations and administrative tasks.

What does the job entail today?

Administrative: Support monthly invoicing, email and phone call follow-ups, preparing documents, updating reports and spreadsheets, being a point of contact on behalf of senior staff, writing and issuing emails on behalf of senior staff, customer support as needed, etc.

Production: Support project management of production process for virtual events.
Platform: Update content, graphics, event listings, etc. at the direction of senior staff.
Ad Hoc Projects: As needed across multiple departments, fill gaps cross-functionally by building an understanding of the unique operational needs of our business.

What does the job look like in the future:

Project management: Supporting platform onboarding and launches, owning more complex projects, and seeing them through.
Account management: Operating as the lead point of contact for any and all matters specific to your accounts, building and maintaining strong, long-lasting customer relationships.
Training: Assisting with onboarding of new staff members on processes, procedures, and tasks being passed off.

Additional duties and responsibilities currently assigned to Operations & Partnerships director.

What kind of person are we looking for?

Adaptive Communication: Strong written and verbal skills with sharp attention to detail, accuracy, and timeliness, the ability to communicate well both internally and externally.

Proactive: Take-care-of-it now mentality when appropriate, and timely execution on future deadlines.

Organized + Detail Oriented: Can keep track of multiple projects at the same time and catch mistakes, errors, or changes before they snowball into a bigger problem.

Sharp + Resilient: Quick to learn new systems, problem solve, have a never-give-up mentality.

Approachable/High EQ: the ability to keep cool under pressure; let the small things go; be the person that others can come to for answers (or point them in the right direction); humble and curious.

Collaborative: Communicate cross-functionally and within teams via appropriate mediums (email/Slack/text/call) and collaborate with people to get things done efficiently while keeping it all together.

At least three years in a communication or operations role, or similar experience.

More practical skills needed:

  • Small business or non-profit experience a plus.
  • Experienced in Google Suite, especially Google Sheets, Asana, Canva.
  • Other program expertise is a plus, but not required (WordPress, Adobe Acrobat, InDesign, etc.).

Please send a cover letter and resume to jobs@cohoots.com.

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